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Your Hospital Bill

Paying Your Hospital Bill

You may pay your bill through the mail, or in-person at one of our patient financial services at Memorial Hospital offices. Staff members are available to assist with billing questions and payment arrangements.

Memorial Hospital & Clinics

Mon - Fri, 8 a.m. to 5 p.m.

2420 East Pikes Peak Ave.

Colorado Springs, CO 80909

(719) 365-5242

(Map & Directions)

Physician Billing at Memorial Hospital

Mon - Fri, 7:30 a.m. to 5 p.m.

Briargate Medical Campus

8890 N. Union Blvd. #160

Colorado Springs, CO 80920

(719) 365-9950

(Map & Directions)

Understanding your Billing Statement

Your bill reflects all of the services you receive during your stay. Charges fall into two categories:

  1. a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and
  2. charges for special services, which include items your physician orders for you, such as x-rays or laboratory tests

If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you receive from them.

Memorial’s Charity Care Policy

» Download: Memorial's Charity Care Policy - English (.pdf/136K)

» Download: Memorial's Charity Care Policy - Español (.pdf/147K)

» Download: Self Pay Discount Program - English (.pdf/95K)

» Download: Self Pay Discount Program - Español (.pdf/91K)

Internal Assistance

The Internal Assistance program is administered by Memorial Hospital and is intended to help patients and their families who need assistance with their hospital bills. Assistance for this program is provided exclusively by Memorial Hospital.

» Download: Internal Assistance Application - English (.pdf/151K)

» Download: Internal Assistance Application - Español (.pdf/168K)

The Colorado Indigent Care Program (CICP) provides discounted health services through qualified providers to Colorado residents, migrant workers and legal immigrants who are uninsured or underinsured. It is not a health insurance program. Services are restricted to participating hospitals and clinics throughout the state.

Go to Colorado Medicaid website ...

Family Medicaid is a public health insurance program for Colorado children 18 years of age and younger and for parents with dependent children.

Child Health Plan Plus (CHP+) is low-cost public health insurance for Colorado's uninsured children and pregnant women who earn too much to qualify for Medicaid, but cannot afford private insurance.

Long-Term Care Medicaid includes nursing facility care and Home and Community-Based Services where medical providers come into the home to render the necessary services to keep a disabled individual from being institutionalized in a nursing facility or hospital.

Billing Info & FAQs

Registration Process

Each time you present for services at Memorial Hospital, you will be registered into our health information system. The purpose for this process is to create an account for your visit, and to ensure that we have correct demographic, billing, and medical information for you.

We also establish a medical record number for you on your first visit to Memorial. Each time you are a patient here, we utilize that same record to ensure that we have a complete and comprehensive medical history on you.

Please be prepared to provide identification, your current insurance cards and any orders from your doctor each time you present for services at Memorial. The purpose for asking for this information each time is to protect your safety and privacy as a patient.

We will do our best to keep your scheduled appointment time, however, please understand that emergencies do occur, so some delays are unavoidable. We will do our best to keep you informed about any delay, and we appreciate your understanding and patience.

Pre-Authorization Process

Many insurance plans require pre-authorization or pre-certification for hospital admissions, surgeries, or other services provided at our health system. Without proper pre-certification, your insurance company may deny or reduce your benefits. Please review your insurance plan carefully to see if any of these requirements apply. Your insurance may require that you contact them to inform them of any hospital visits.

Billing Process

We will submit a claim for your medical services directly to your insurance carrier with the information you provided at the time of registration. We bill primary and secondary insurances, including government programs such as Medicare, Medicaid and Tricare. It can take 30 to 90 days for your insurance company to process your claim. If your insurance does not cover the full amount of the bill, we will send you a statement for any portion you may owe after your insurance has paid. Any questions regarding your coverage and benefits should be directed to your insurance carrier.

As a courtesy to our patients, the hospital will submit the bill to your insurance company and will do everything possible to expedite your claim, however, your policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill.

Is payment due at time of my visit?

This depends on your insurance plan. Many insurance companies and managed care plans have co-payments (co-pays). Your insurance card may indicate if a co-pay is required. Like most medical providers, we require that you pay your co-payment at the time of your appointment. At the time of registration, please be prepared to make your co-payment. For your convenience, we accept cash, checks and all major credit cards.

If you do not have insurance, you will be asked for a deposit toward the services you receive at Memorial Hospital. This is only a deposit, and you will receive a final bill once all charges are finalized.

What is the estimated cost of my care?

Should you desire an estimate of the charges for your non-emergent care, please contact patient cost at Memorial Hospital at 719-365-2138. A staff member will provide you with the estimated charge for an average patient with a similar diagnosis along with information on the variables that may alter the estimated charge.

What if my claim is denied?

In the event your insurance firm denies payment for your services, Memorial will continue to pursue payment through appeals and follow-up documentation as needed. However, your insurance coverage is an agreement between you and your insurance firm, and Memorial may need you to appeal your claim. You will be contacted if your assistance is necessary.

Medicare Info

Self Administered Drugs—Memorial Hospital will bill patients for Self-Administered Drugs. Self-Administered Drugs are prescription drugs you usually take on your own, that you get in an outpatient setting. These drugs are not covered by Medicare Part B. Visit to view the fact sheet, “How Medicare Covers Self-Administered Drugs Given in Hospital Outpatient Settings.” You can also call 1-800-MEDICARE (1-800-633-4227) to find out if a copy can be mailed to you. TTY users should call 1-877-486-2048.

Insurances We Accept

Memorial Hospital contracts with most major Health Maintenance Organizations (HMO) and most major Preferred Provider Organizations (PPO) for hospital services. Memorial Hospital also participates in government programs such as Medicare, Medicaid and Tricare.

***NOTE: These lists are subject to change and may be different for the hospital and the doctors. You are advised to always check with your individual health plan, insurance or network to confirm whether Memorial Hospital and your doctor are eligible to use under your individual health plan.


Health Maintenance Organizations (HMO), Point of Service (POS) Plans and Preferred Provider Organizations (PPO):
  • Aetna
  • Blue Cross Blue Shield
  • Cigna Select PPO
  • Cigna University of Colorado Health and Welfare Trust
  • Cofinity/Sloans Lake
  • Colorado Choice Health Plans
  • Coventry/First Health
  • Great West
  • Humana HMO
  • Humana Select
  • Humana ChoiceCare
  • Kaiser Permanente
  • Multiplan/PHCS/Viant
  • ParkCare Plus
  • Rocky Mountain Health Plan
  • United Healthcare
Medicaid Programs
  • Colorado Medicaid
Medicare Programs
  • Anthem BCBS Medicare Advantage
  • Coventry/Advantra Freedom
  • Cigna Medicare Access

  • Humana Choice PPO and Gold Choice
  • Kaiser Permanente
  • Rocky Mountain Health Plan
  • Sterling Health Plans PFFS and PPO
  • United Healthcare
  • Wellcare Health Plans
  • All Medicare PFFS
  • State of Colorado Programs
  • Child Health Plan Plus (CHP+)- State Network
US Military
  • Champus
Medical Network
  • City of Colorado Springs

Not Contracted

* Non-Contracted plans- Patient will pay 100% of charges if services are rendered:
  • Anthem Select (Penrose Exclusive)*
  • Cigna Select HMO (Penrose Exclusive)
  • United Healthcare - Evercare*
  • Secure Horizons - HMO*
  • Colorado Access - Child Health Plan Plus*