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Nondiscrimination Policy

As a recipient of Federal and state financial assistance and a local government agency, MHS does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, or national origin, or on the basis of disability or age in admission, access to, treatment, or employment under any programs and activities, whether carried out by MHS directly or through a contractor or any other entity with whom MHS arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990, the Age Discrimination Act of 1975 and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations (CFR) Parts 80, 84 and 91 and 28 CFR Part 35.

MHS has adopted an internal grievance procedure providing for the prompt and equitable resolution of grievances alleging any action prohibited by Section 504 and Title II of the ADA, or the Federal regulations implementing these laws. MHS has also adopted an internal complaint and grievance procedure providing for prompt and equitable resolution of grievances alleging any action prohibited by Title VI of the Civil Rights Act, or the Federal regulations implementing these laws, as the laws pertain to Limited English Proficient (LEP) individuals. To file a complaint or grievance or in case of questions, please contact:

Patient Representatives
Memorial Health System
1400 E. Boulder Street
Colorado Springs, Colorado 80909

(719) 365-5621


The Patient Representatives assist patients and companions with complaints and grievances regarding services provided through MHS.


OR

William S. Allen
Section 504/ADA Coordinator
Memorial Health System
1400 E. Boulder Street
Colorado Springs, Colorado 80909
Voice (719) 365-2284


The Section 504/ADA Coordinator will oversee and ensure the quality of the auxiliary aids and services at MHS.


OR


Lauren Haley
Language Assistance Coordinator
Memorial Health System
1400 E. Boulder Street
Colorado Springs, Colorado 80909
(719) 365-8581


The Language Assistance Coordinator will oversee the quality of language services at MHS.


OR

Disability and Language Services Office
Memorial Health System
1400 E. Boulder Street
Colorado Springs, Colorado 80909
(719) 365-2284
(719) 365-8581
DLS@memorialhealthsystem.com


The Disability and Language Services Office is responsible for providing and monitoring quality of auxiliary aids and language services at MHS.


Filing a grievance with MHS’s Section 504/ADA Coordinator or MHS’s Language Assistance Coordinator (or his/her designee) does not prevent the applicant, patient, or his/her companion from filing a complaint with the:

Office for Civil Rights, Region VIII
U.S. Department of Health and Human Services
99918th Street, South Terrace, Suite 417
Denver, Colorado 80202
Voice Phone (800) 368-1019
FAX (303) 844-2025
TDD (303) 844-3439
Website www.hhs.gov/OCR