Skip to Site Navigation Memorial Health System | Memorial Hospital for Children | Foundation | PhysicianLink

Insurance & Billing

When you bring your child to Memorial Hospital for Children in partnership with The Children's Hospital, we are honored for being recognized as your choice in health care providers. Committed to excellence in everything we do, please use this information to help guide you through our billing process:

And, if you have any questions, call (719) 365-5242.

Registration

The registration process sets everything in motion for submitting claims to your insurance provider and billing you any remaining balance. So, to ensure your hospital bill is accurate and timely, please use the following as a checklist of things to expect during registration.

  • Provide accurate and complete information.
  • Bring a photo ID.
  • Bring a physician’s order.
  • Present your current health insurance card.
  • If you have Medicare, you will be asked additional questions as required by federal regulations to ensure Medicare is your primary insurance.
  • Sign forms that authorize release of information, assign insurance benefits to the hospital and explain our privacy policies.
  • Pay co-pays and any applicable deposits.

Inpatients may get a visit from a financial counselor to verify insurance coverage, answer questions about billing and financial assistance, and collect any co-pay that might be due.

Billing

If using insurance…

  • We will submit your claim to your insurance carrier—processing takes about 30 to 60 days.
  • After payment from your insurance company, we will provide you with a statement for any amount you may owe.
  • Memorial Hospital for Children patients will receive bill statements from Memorial Health System.

NOTE: to avoid finance charges, please pay your balance within 30 days of receipt of your first statement.

If you are paying out-of-pocket…

  • If you do not have insurance, we will send you an itemized bill shortly after health care services have been provided. Memorial Hospital for Children patients will receive bill statements from Memorial Health System.
  • This bill is due within 30 days of the bill date.

For your convenience, we accept cash, personal check, debit card, money orders, VISA, MasterCard and Discover. If you need to make payment arrangements, please call (719) 365-5242.

No insurance?

We understand and care about our patients who do not have insurance. Our customer service representatives are specially trained to assist you in determining your qualifications for a variety of financial assistance programs. Find out more about these various programs and how they might benefit you and your family by contacting a customer service representative today.

Call (719) 365-5242 or visit 2420 East Pikes Peak,Monday through Friday, 8:00 a.m. to 4:30 p.m.

Other billing statements…

Because most physicians are not employed by the hospital, they have separate billing processes. This means, you may receive an additional bill from your physician for fees associated with services he/she performs, such as radiology, emergency or anesthesiology.

You will also receive a billing statement from Memorial Health System when your physician uses our laboratory services, even if you did not visit Memorial Health System for testing. For example, you will be billed if your physician sends a biopsy, blood or urine sample for us to analyze.

NOTE: It’s very common for insurance companies to send their members a claims statement for reference. This is typically NOT a bill, just for information.

Contact Information

Phone: (719) 365-5242

Hours of Operation: Monday – Friday 8:00 a.m. – 4:30 p.m.

Patient Financial Services
2420 East Pikes Peak Avenue
Colorado Springs, CO 80909